An important part of a project is to identify the key process input variables (KPIV) and key process output variables (KPOV). Suppose that you are in charge of a hospital emergency room. Discuss the KPIVs and KPOVs for this business. How do they relate to possible customer CTQs?
Answer to relevant QuestionsWhy are designed experiments most useful in the improve step of DMAIC? Consider improving service quality in a restaurant. What are the KPIVs and KPOVs that you should consider? How do these relate to likely customer CTQs? What is a six-sigma process? Develop a flow chart for the process that you follow every morning from the time you awake until you arrive at your workplace (or school). Identify the value-added and non-value-added activities. You consistently arrive at your office about one-half hour later than you would like. Develop a cause-and-effect diagram that identifies and outlines the possible causes of this event.
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