Analysis of customer complaints at an e-commerce retailer revealed the following: Billing errors ...... 537 Shipping errors
Question:
Billing errors ...... 537
Shipping errors ..... 2,460
Electronic charge errors ... 650
Shipping delays ....... 5,372
Packing errors ...... 752
Construct a Pareto diagram and discuss the conclusions you may draw from it.
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Using the Excel template Pareto we obtain We see that shipping delays 55 of ...View the full answer
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OM operations management
ISBN: 978-1285451374
5th edition
Authors: David Alan Collier, James R. Evans
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