Are internal failure costs more or less important than external failure costs?
Answer to relevant QuestionsIs Deming’s philosophy more or less focused on statistics than Juran? An important part of a project is to identify the key process input variables (KPIV) and key process output variables (KPOV). Suppose that you are the owner/manager of a small business that provides mailboxes, copy services, ...Consider improving service quality in a restaurant. What are the KPIVs and KPOVs that you should consider? How do these relate to likely customer CTQs? Compare and contrast Deming’s and Juran’s philosophies of quality. Discuss the relationship between a control chart and statistical hypothesis testing.
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