As a manager, communication is very important. It is more than just telling your employees what to do. Communication is a process where “information is exchanged and understood by two or more people (p. 438)”. A manager must be able to exchange information with employees as well as being a good listener. Some managers rely on reports and written communication rather than face-to-face communication.

Which method do you believe is more effective (written or face-to-face) and why? Please give an example to support your choice?