Ask a manager how quality, efficiency, and responsiveness to customers are defined and measured in his or her organization.
Answer to relevant QuestionsIn what ways do you think managers’ jobs have changed the most over the last 10 years? Why have these changes occurred? Think about the organization and its resources. Do its managers utilize organizational resources effectively? Which resources contribute most to the organization’s performance? Go to a local store, restaurant, or supermarket, and list the ways in which you think the organization is being responsive or unresponsive to the needs of customers. How could this business’s responsiveness to customers be ...Describe production system that the organization uses to produce this output. 1. What kinds of techniques discussed in the chapter can help these managers to increase efficiency? 2. In what ways can these managers go about developing a program to increase? 3. What critical lessons can these managers ...
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