Assume that Ann Wood wants her managers and associates to be the foundation for her department’s competitive advantages. Use the framework summarized in Exhibit 1-2 in the chapter text to assess the degree to which Ann’s people are a source of competitive advantage now.
Answer to relevant Questions1. Describe how Whole Foods uses human capital as a course of competitive advantage. 2. Identify the aspects of high-involvement management contained in Whole Foods approach to managing its associates. What can individuals, leaders, and organizations do to effectively manage diversity? What does a diversity program need in order to be effective? How could you determine if your diversity program was effective? Based on operant conditioning principles, Social Cognitive Theory, and conditions for learning, what aspects of managerial behavior, the work environment, and the individual are likely to influence associate learning? What is the relationship between emotions and behavior? Why is emotional intelligence important for career success? Considering the various theories of motivation, what can managers do to increase motivation?
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