At first glance, asking the customer to provide their own service in the self-service approach may not seem very consumer friendly. What are some of the characteristics of self-service operations that have led to their acceptance and significant popularity?
Answer to relevant QuestionsDo you think a service operation can be successful by developing a system that combines characteristics from the three contrasting service designs presented in the chapter? Why or why not? Please provide examples.As the degree of customer contact increases in a service operation, what generally happens to the efficiency of the operation?In what way might the first-come, first-served rule be unfair to the customer waiting for service in a bank or hospital?What methods are used to increment time in a simulation model? How do they work?Burrito King (a new fast-food franchise opening up nationwide) has successfully automated burrito production for its drive- up fast- food establishments. The Burro- Master 9000 requires a constant 45 seconds to produce a ...
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