Below is a list of various metrics used to measure performance. For each metric, identify the correct balanced scorecard perspective with which the metric is associated. For Learning and Growth, use LG; for Customer, use C; for Financial, use F; and for Internal Business use IB. Each perspective may be used once, more than once, or not at all.
Metric Balanced Scorecard Perspective
Average stock price
Economic value added
Employee turnover rates
Manufacturing cycle time
Market share
Number of days from product launch to shelf
Number of defects
Number of new patent applications
Percentage of repeat customers
Percentage decrease in operating costs
Percentage of sales generated by new products
Research and development spending as a percentage of net revenues

  • CreatedFebruary 27, 2015
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