Besides bandwidth and latency, what other parameter is needed to give a good characterization of the quality

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Besides bandwidth and latency, what other parameter is needed to give a good characterization of the quality of service offered by a network used for digitized voice traffic?
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Related Book For  answer-question

Computer Networks

ISBN: 978-0132126953

5th edition

Authors: Andrew S. Tanenbaum, David J. Wetherall

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