Best Buy and RadioShack are both merchandisers that rely on customer satisfaction.
Access and read
(1) Best Buy’s “Business Strategy and Core Philosophies” section (one page) and
(2) RadioShack’s “Financial Impact of Turnaround Program” section (one page). Both sections are located in the respective company’s Management Discussion and Analysis of Financial Condition and Results of Operations section from the annual report or 10-K. The Best Buy report is for the year ended March 3, 2007, and the RadioShack report is for the year ended December 31, 2006.

Required
1. Identify the strategic initiatives that each company put forward in its desire to better compete and succeed in the marketplace.
2. For each of these strategic initiatives for both companies, explain how it reflects (or does not reflect) a customer satisfaction focus.