Question

British Airways (BA) has implemented the balanced scorecard. Match the following performance indicators:
Return on invested capita...... l On- time arrivals
Earnings growth............ Percent empty seats
Lost baggage ............ Employee turnover
Employee training hours ..... Number of frequent flyers (25,000 miles on BA)
to these four balanced scorecard perspectives:
Financial.... Innovation and learning
Customer.... Internal business processes



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  • CreatedDecember 15, 2014
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