Build a House of Quality (showing only the Voice of the customer, Technical features, Interrelationships, and Relationship
Question:
a. Soft
b. Fresh
c. Bittersweet
d. Not burned
e. Large size
f. Moderate price
g. Lots of chocolate
The technical features identified are
a. Baking temperature
b. Baking time
c. Type of chocolate
d. Proportion of chocolate
e. Size
f. Shape
g. Thickness
h. Batch size
i. Amount of preservatives
Clearly explain your reasoning for your ratings of the interrelationships and relationship matrix. Can you think of other technical features that should be included to better address the voice of the customer?
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Related Book For
OM operations management
ISBN: 978-1285451374
5th edition
Authors: David Alan Collier, James R. Evans
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