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Questions and Answers of Management Leadership

What was the problem with the mentality of admiring heroic rescues of projects in trouble?
Compare the skills sought for project managers among BCS’s Leadership Continuity Plan with those listed in the chapter.
In what phase of the disaster plan does providing for alternate services probably occur? In what phase does bringing new equipment and supplies occur?
How much preplanning could be done for wrecks such as these in terms of disaster teams, command center locations, task sequencing, and so on?
What experience credentials does NYCTA look for in appointing wreck-masters?
What was the key to solving this dilemma?
How did the two PMs implement their strategy?
What actions in Exhibit 1 might have been key to making this project a success?
What key background factors led to making this project a success?
How does “escalation” work? Is escalation allowed in the escalation?
How were bureaucracy and local contractor politics avoided?
Why do you think Wilson was appointed Director?
What would have been the first set of tasks Wilson would have considered after requesting help?
Smithson Company Keith Smithson is the CEO of the Smithson Company, a privately owned, medium-size computer services company. The company is 20 years old and, until recently, had experienced rapid
The Newcastle Nursing and Rehabilitation Residence (NNRR) is a 135-bed skilled nursing home. NNRR is considering converting a 36-bed wing of their main building for use by patients who require
International Microcircuits, Inc. Megan Bedding, vice-president of sales for International Microcircuits, Inc. (IM), was delighted when IM was one of the few firms invited to enter a bid to supply a
What is the project Mr. Rutland is trying to manage? Has it stayed the same? MINI CASE Mr. Robert Rutland, founder of the National Jazz Hall of Fame, poured himself another drink
Identify the various stakeholders in the project, including the competition.MINI CASE Mr. Robert Rutland, founder of the National Jazz Hall of Fame, poured himself another drink as he listened
Of the skills mentioned in the chapter that a project manager needs, which are most important here? Why?MINI CASEMr. Robert Rutland, founder of the National Jazz Hall of Fame, poured himself another
What credibility does Mr. Rutland have? Is he a leader?MINI CASE Mr. Robert Rutland, founder of the National Jazz Hall of Fame, poured himself another drink as he listened to some old jazz
What cultures are relevant to this project? Describe the project environment.MINI CASE Mr. Robert Rutland, founder of the National Jazz Hall of Fame, poured himself another drink as he listened
What should Mr. Rutland do? Include the following issues:• Budget: acquiring adequate resources– Philanthropic organizations– Governmental agencies– Donations– Memberships– Visitors•
What primary characteristic distinguishes the very successful project managers from the more mediocre project managers?
In Table 3, match the rankings between skills and problems. Why aren’t the top skills matched to the main problems?
In Table 1, which of the problems are related to project setup (perhaps occurring before a project manager was selected) and which are related to the project manager’s skills?
How does Table 1 compare to the discussion in the chapter?
How does Table 2 compare to the discussion in the chapter?
Review and justify the placement of the seven types of conflicts into the nine cells of Table 4-1.
Discuss each of the four fundamental issues for potential conflict during the project formation stage.
Identify the types of likely conflicts during the project buildup, main program, and phase-out stages.
What are the three main requirements of project negotiation?
Describe the four points of principled negotiation.
What is the objective of negotiation?
Identify the key factors that need to be considered when setting up a monitoring system.
List some factors that would be difficult to monitor.
Describe routine reports and some problems with them.
What are the primary difficulties experienced in the design of project reports?
Describe the three variances of an earned value chart and explain their significance.
Can you identify other symptoms of computer misuse besides those in Section 10.4?
What types of measures do data come in?
What is “earned value”?
Describe the various ways that earned value can be found.
Discuss the benefits of timely, appropriate, detailed information. How can a value be assigned to these characteristics?
What are the advantages for a PM of having a computerized system over a manual one? The disadvantages?
A project is usually a one-time activity with a well defined purpose. What is the justification of setting up a PMIS for such a project?
A more intensive, and extensive, monitoring system is needed in project management than in a functional organization. Why?
The earned value chart is an attempt to put the three dimensional concept of Figure into a two-dimensional format. Is it successful? What is missing?
How might a variance be traced back to its source?
How would a Project Management Information System differ from an ordinary Management Information System?
What type of general purpose software might project managers find useful?
How should a PMIS be chosen?
Discuss the uses of a PMIS in the different stages of the project life cycle.
Is it unethical, in an attempt to avoid a “shoot-themessenger” response, to simply not mention bad news?
Which method of estimating earned value seems the most accurate? Which one would you recommend? Why?
Why did they need drawings of every site, building, and room?
How do you think they did planning for the bad weather?
Was scheduling the difficult aspect of planning the games or the logistics?
Is the point of the letter to the editor about scope creep, or tracking? What is it about?
The author criticizes the selection of engineers for projects. Is the author saying engineers don’t make good project managers?
Isn’t arbitrarily reducing the available budget for tasks dangerous? What was View Star’s probable strategic thinking here?
What would be the motivation of a project team that immediately falls behind schedule?
How did the trade late in the project between ViewStar and Texas Instruments probably operate?
Find the schedule and cost variances for a project that has an actual cost at month 22 of $540,000, a scheduled cost of $523,000, and an earned value of $535,000.
A sales project at month 5 had an actual cost of $34,000, a planned cost of $42,000, and a value completed of $39,000. Find the cost and schedule variances and the CPI and SPI.
A software development project at day 70 exhibits an actual cost of $78,000 and a scheduled cost of $84,000. The software manager estimates a value completed of $81,000. What are the cost and
A project to develop a county park has an actual cost in month 17 of $350,000, a planned cost of $475,000, and a value completed of $300,000. Find the cost and schedule variances and the three
A consulting project has an actual cost in month 10 of $23,000, a scheduled cost of $17,000, and a value completed of $20,000. Find the schedule and cost variances and the three indexes.
A project to develop technology training seminars is 5 days behind schedule at day 65. It had a planned cost of $735,000 for this point in time, but the actual cost is only $550,000. Estimate the
Given an activity in an advertising project whose planned cost was $12,000 but actual cost to date is $10,000 so far and the value completed is only 70 percent, calculate the cost and schedule
For the following test marketing project at week 6:a. Ignore the far right €œ% Complete€ column and using the 50€“50 percent completion rule for PV and EV, calculate
At week 24 of a project to shoot a television commercial, what should the expenditures be? If the earned value is right on schedule but the actual expenses are $9,000, what are the cost and schedule
Resolve Problem 8b using MSP. Omit the calculations for CPI, SPI, and CSI.Problem 8bRepeat the calculations in a, but now using the “% Complete” column. Assume that the PV values are based on
Resolve the earned value example of Table 10-1 by re-computing Figures (a) and (b) using the 0€“100%rule.
Repeat Problem 11 using the time proportionality rule and the following new data for % completion of each task: a: 100; b: 100; c: 80; d: 25; e: 0.
Draw an earned value chart for the end of the first week (7 days) assuming the time proportionality rule for the project illustrated in the following network diagram given the following costs and
What are the four categories of conflict?
What is “principled negotiation”?
The following project is at the end of its sixth week. Find the cost and schedule variances. Also find the CPI, SPI, ETC, and EAC for theproject.
Summarize the vignette in the chapter in terms of the negotiation skill used. Comment on the appropriateness and ethical aspects related to “burying” the cost.
What will be the likely result of a win-win style manager negotiating with a win-lose style manager? What if they are both win-lose styled?
Jackson Insurance and Title Company Mark Suturana joined the Jackson Company six months ago. He is an experienced management information systems executive who has been given the task of improving the
Reallocate the placement of the seven types of conflicts into the nine cells of Table 4-1 according to your own logic.
How does the type of project organization affect each of the types of conflicts that occur over the project life cycle?
The U.S. Army Corps of Engineers has contracted with a medium-size excavation firm to construct a small series of three earthen dams as part of a flood control project in North Carolina. For economic
Project managers are primarily concerned with project interfaces. At what rate do these interfaces increase with increasing project size?
The critical term in the concept of principled negotiation is “position.” Elaborate on the multiple meanings of this term relative to negotiation. Can you think of a better term?
What did Brown and BWNS do well in this situation? What could have been done better?MINI CASEReggie Brown, B&W Nuclear Service Companys (BWNS) project manager for Nita Light and Powers Green
Give an example of a Pareto-optimal solution in a conflict.
Given that many conflicts are the result of different parties having different interests, is it possible to achieve a win-win situation?
What factors outside Brown’s control interfered with his efforts to work with the utility?MINI CASEReggie Brown, B&W Nuclear Service Companys (BWNS) project manager for Nita Light and Powers
The chairman of Cadbury Schweppes PLC, G.A.H. Cadbury suggests (1987) the following test for an ethical action: Would you be embarrassed to have it described in the newspaper? Is this a sufficient
Did BellSouth’s customers want new area codes or not? What was the true nature of the problem here?
What skills does it take to be an effective interface with the customer? Has this project been successful for BWNS?MINI CASE Reggie Brown, B&W Nuclear Service Companys (BWNS) project manager
Why did BellSouth have to change all the area codes instead of simply using the new codes for the new devices?
BellSouth employed a number of measures to communicate the need for change. In the end, what was probably the main reason their customers accepted the change?
In what ways was the project scope expanded? Would you consider this to be “scope creep”?MINI CASE Reggie Brown, B&W Nuclear Service Companys (BWNS) project manager for Nita Light and
Given the results of the study, did the consensus approach indeed lead to a solution acceptable to all? Why wasn’t everyone happy with this outcome?
Based on this case situation, does the consensus approach lead to what is best for the overall community? Why (not)?
Is the customer always right? Do you think any of the “common reporting problems” described in the chapter may have occurred here?MINI CASE Reggie Brown, B&W Nuclear Service Companys
What approach should have been adopted to determine what was best for the overall community?

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