Byrne Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. Through its strategic management planning process, Byrne Corporation has selected two specific objectives for each of the four perspectives. These are listed in the following table.
Specific Objectives
1. Improve post-sales service
2. Increase number of customers
3. Increase gross margin
4. Improve employee morale
5. Increase profitability of core product line
6. Increase plant safety
7. Improve employee job satisfaction
8. Increase customer retention
Byrne Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Byrne Corporation has collected for the past quarter.

Requirement
Prepare a balanced scorecard report for Byrne Corporation, using the following format:

For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, place a checkmark if the associated KPI goal has been achieved.

Transcribed Image Text:

Goal Actual KPI Gross margin growth percentage Number of customers Number of plant accidents Number of repeat customers Employee turnover rate (number of employees leaving/number IA% 23% 130,000 135,000 105,000 98,000 of total employees) Average repair time (number of days) Core product line profit as a percentage of core product line sales Employee satisfaction survey (1-5, with 1 as most satisfied) 9% 1.2 18% 1.7 12 % 1.9 Byrne Corporation Balanced Scorecard Report For Quarter Ended December 31 Goal Achieved? ( if met) Obiective Goal Actual Perspective Financial Customer Internal Business Process Learning and Growth KPI