Can a manufacturer have a service guarantee in addition to a product guarantee?
Answer to relevant QuestionsSuppose you were the manager of a restaurant and you were told honestly that a couple eating dinner had just seen a mouse. What would you say to them? How would you recover from this service crisis?Identify the high-contact and low-contact operations of the following services: a. A dental office b. An airline c. An accounting office d. An automobile agency e. Amazon. comAs the degree of customer contact increases in a service operation, what generally happens to the efficiency of the operation?Define, in a practical sense, what is meant by an exponential service time.Distinguish between known mathematical distributions and empirical distributions. What information is needed to simulate using a known mathematical distribution?
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