Can an understanding of the multidimensional nature of quality lead to improved product design or better service?
Answer to relevant QuestionsWhat is meant by the cost of quality? Is there a point at which seeing further improvement in quality and productivity isn’t economically advisable? Discuss your answer. Explain why it is important to separate sources of variability into special or assignable causes and common or chance causes. Suppose that you want to improve the process of loading passengers onto an airplane. Would a discrete-event simulation model of this process be useful? What data would have to be collected to build this model? Develop a flow chart for the process that you follow every morning from the time you awake until you arrive at your workplace (or school). Identify the value-added and non-value-added activities.
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