Question: Carmen Douglas claims that her companys performance evaluation system is unfair. Her company uses return on investment (ROI) to evaluate performance. Ms. Douglas says that

Carmen Douglas claims that her company’s performance evaluation system is unfair. Her company uses return on investment (ROI) to evaluate performance. Ms. Douglas says that even though her ROI is lower than another manager’s, her performance is far superior. Is it possible that Ms. Douglas is correct? Explain your position.

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