CheapPhones, one of Josie's customers who is facing tight cash flow problems, wants to return about 100 defective cell phones. Talk2Me tells Josie to bring the phones back to headquarters. Fearing that she will lose CheapPhones as a customer if she does not comply with the request, Josie says, "Let me save you the time and cost of packing and shipping the defective phones. Put them in the trunk of my car, and I'll take them back." Does Josie's action change the answer to Question 4? Why or why not?

  • CreatedSeptember 09, 2015
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