Clare Wong spends a lot of her time working for a large local charity. The charity has grown enormously in recent years and the trustees have been advised to overhaul their accounting procedures. This would involve its workers (most of whom are voluntary) in more book-keeping and there is a great deal of resistance to this move. The staff have said that they are there to help the needy and not to get involved in book-keeping.

Required:
As the financial consultant to the charity, prepare some notes that you could use in speaking to the voluntary workers in order to try to persuade them to accept the new proposals.