Question: Classify the following services by their degree of customer contact

Classify the following services by their degree of customer contact (high, medium, or low). Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands (high, medium, or low).
a. Check clearing in a bank
b. Bank teller
c. Bank loan officer



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  • CreatedSeptember 20, 2015
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