Clint Grace has been in business over 30 years and has definite ideas about how his 10 retail stores should be run. He is financially conservative and is reluctant to make expenditures that do not have a clear financial payoff. Store profitability has declined sharply, and customer dissatisfaction is high. Store managers never know how much inventory is on hand and when purchases are needed until a shelf is empty. Clint asks you to determine why profitability has declined and to recommend a solution. You determine that the current AIS is inefficient and unreliable and that company processes and procedures are out-of-date. You believe the solution is to redesign the systems and business processes using BPM. What are some challenges you might face in redesigning the system? How will you present your recommendations to Clint?
Answer to relevant QuestionsFigure shows that developments in IT affect both an organization’s strategy and the design of its AIS. How can a company determine whether it is spending too much, too little, or just enough onIT?Don Otno has been researching software options but cannot decide among three alternatives. Don started his search at Computers Made Easy (CME) and almost wished he had looked no further. Steve Young, the manager of CME, ...A large organization had 18 months to replace its old customer information system with a new one that could differentiate among customer levels and provide appropriate products and services on demand. The new system, which ...The following notice was posted in the employee cafeteria on Monday morning:To: All Accounting and Clerical EmployeesFrom: I.M. Krewel, PresidentSubject: Termination of Employee PositionsEffective this Friday, all accounting ...A credit union is developing a new AIS. The internal auditors suggest planning the systems development process in accordance with the SDLC concept. The following nine items are identified as major systems development ...
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