Comment on the different dynamics of one-on-one service and group service in regard to perceived control of
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When customers are served in groups such as in a recreational setting eg Club Med or ...View the full answer
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Related Book For 
Service Management Operations Strategy Information Technology
ISBN: 978-0077841201
8th edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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