Compare one-way communication and two-way communication.
Answer to relevant QuestionsDescribe incivility in terms of defensive communication. Describe civility in terms of non-defensive communication. Have you ever been the object of incivility? Describe how it made you feel and how you reacted. What is a group? A work team? Name a company that successfully uses teamwork and empowerment. What has that company done that makes it so successful in this regard? Has its team approach made a difference in its performance? How? What are the individual and organizational influences on creativity?
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