Consider a business process that you have experienced at work, as a customer, or as a student. Examples might include any process in a work setting, such as payroll and purchasing, or any process with which you have interacted, such as ordering from a Web site, obtaining a loan, eating at a restaurant, or registering for classes at your college or university. Describe the degree to which the steps in the process are integrated. What is/was the impact of that integration on you and on the organization?