Consider a particular small business with which you are familiar (as a customer, as a current or former employee, as a relative of the owner). Describe the current telecommunications employed by the business. In what ways might telecommunications and networking be used to improve the profitability of this business? Consider, as appropriate, such ideas as the use of facsimile communication, telemarketing, enhanced communication through a local area network, a Web home page, acceptance of orders over the Web, and smart phones for employees.