Consider improving service quality in a restaurant. What are the KPIVs and KPOVs that you should consider? How do these relate to likely customer CTQs?
Answer to relevant QuestionsSuppose that during the analyze phase an obvious solution is discovered. Should that solution be immediately implemented and the remaining steps of DMAIC abandoned? Discuss your answer. Suppose that you want to improve the process of loading passengers onto an airplane. Would a discrete-event simulation model of this process be useful? What data would have to be collected to build this model? Laboratory glassware shipped from the manufacturer to your plant via an overnight package service has arrived damaged. Develop a cause-and-effect diagram that identifies and outlines the possible cause of this event. Consider the control chart shown here. Does the pattern appear random? Consider the chemical process yield data in Exercise 4.12. Construct a stem-and-leaf plot and a histogram. Which display provides more information about the process? In exercise
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