Consider some of the dimensions of product design that we listed as important to operations and supply chain managers. Are these dimensions more or less important than whether the product or service meets the customers' needs? Can you think of situations in which there might be conﬂict between these different perspectives?
Answer to relevant QuestionsOne of your friends states that "operations management and supply chain management are primarily of interest to manufacturing ﬁrms." Is this true or false? Give some examples to support your answer.Apple's business strategy has been to introduce a new iPod generation around October, just in time for the holiday season. What are the advantages of doing this? From a supply chain perspective, what are the challenges? How ...The following ﬁgure shows an Excel spreadsheet that calculates the value index for each of two alternative suppliers. Re-create this spreadsheet in Excel. You should develop the spreadsheet so that the results will be ...A production line has four workstations and a 50- second cycle time. The total amount of actual task time across all four workstations is 170 seconds. What is the idle time? The percent idle time? The efficiency delay?Consider the phases of product and service development shown in Table 15.1. Why is it important to include customers early in the development process?
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