Consider the alternative of replacing the rental personnel from the business process in Figure 3-13.
a. Describe the changes that will need to be made to the process documented in Figure 3-13.You can download a copy of this Visio diagram from this text’s Website at
b. Would eliminating the rental personnel change the competitive strategy of this company? Is it possible to be a high-value company with no rental personnel? Explain why or why not.
c. Would eliminating the rental personnel necessarily reduce costs? What costs would increase as a result of this change?

  • CreatedSeptember 15, 2015
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