Consider the alternative of replacing the rental personnel from the business process in Figure 3-13. a. Describe
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a. Describe the changes that will need to be made to the process documented in Figure 3-13.You can download a copy of this Visio diagram from this text’s Website at www.pearsonhighered.com/kroenke.
b. Would eliminating the rental personnel change the competitive strategy of this company? Is it possible to be a high-value company with no rental personnel? Explain why or why not.
c. Would eliminating the rental personnel necessarily reduce costs? What costs would increase as a result of this change?
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a This figure replaces much of the rental personnels interactions with the customer with a Web site ...View the full answer
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