Question

Consider the perfect order calculation for Bartley Company (Example 8.4). Recalculate the percentage of perfect orders if all performance results remained the same except:
a. 25,000 are delivered late, and total failures are now spread across 85,000 orders.
b. 25,000 are delivered late, but total failures are still spread across 90,000 orders.
c. According to the logic of the perfect order measure, does an incorrectly billed order have the same impact as a damaged order? Does this seem reasonable? What are the implications for interpreting this measure?



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  • CreatedApril 10, 2015
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