Contrast operational and analytical CRM.
Answer to relevant QuestionsMatch the following terms with the appropriate definitions.____ JIT ____ CIC____ Supply chain efficiency ____ SCM____ Supply chain ____ VMI____ Supply chain visibility ____ CAM____ CRM ____ RFID1. What are the benefits of a global supply network?2. What are the trade-offs when developing a supply chain strategy?What are the three recommendations made in this chapter for managing an IS outsourcing relationship?Argue for or against the following statement: “When making the business case, you should concentrate on the decision makers’ ‘hot buttons’ and gloss over some of the other details.”Why is it important to look at industry factors when making a business case? What effect might strong competition have on IS investment and use? What effect might weak competition have on IS investment and use? Why?
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