Question: Could a service firm use production line approach or self serve
Could a service firm use production line approach or self-serve design and still keep a high customer focus (personal attention)? Explain and support your answer with examples.
Answer to relevant QuestionsWhy should a manager of a bank home office be evaluated differently than a manager of a bank branch?Are service operations with a high degree of customer contact more or less difficult to control than those with a low degree of customer contact?List at least four characteristics of a well- designed service system.Which assumptions are necessary to employ the formulas given for Model 1?What is the term used for the situation where a potential customer arrives at a service operation and upon seeing a long line?
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