Critique the Distinctive Characteristics of Service Operations by arguing that the characteristics of, customer participation, simultaneity, perishablity,

Question:

Critique the “Distinctive Characteristics of Service Operations” by arguing that the characteristics of, customer participation, simultaneity, perishablity, intangibility, and heterogeneity, may apply to goods as well.

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For book-img-for-question

Service Management Operations Strategy Information Technology

ISBN: 978-0077841201

8th edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

See More Books

Question Posted: Aug 22, 2015 07:11 AM

See More Questions

As operations supervisor at an online customer service center, you are concerned about the average time that elapses between the receipt of a customer question or complaint and the issuance of a...
The customer service plan, as well as a review of the SWOT Analysis, are the focus for this Discussion. These are two very important parts of customer service since knowing the plan of this...
Characteristics of MACS design: participation and education Explain how participating in decision making and being educated to understand information received in an organization contribute toward...
If the absolute temperature of a blackbody is increased by a factor of 3, the energy radiated per second per unit area does which of the following A. Decreases by a factor of 81 B. Decreases by a...
Find the value that locates an area in the upper tail of the F distribution; that is, find F for the following values of and degrees of freedom. a. = .05, df1 5 7, df2 = 9 b. = .025, df1 = 9, df2...
Write a paper in which you: -Research the aspects of COSTCO'S ORGANIZATION: -Employee selection -Training methods -Performance evaluations -HR and globalization -Organizational structure -Influences...
Alpha Semiconductors experienced the following activity in its Photolithography Department during December. Materials are added at the beginning of the photolithography process. Requirements: 1....
Peabody Academy is a profit-oriented education business. Peabody provides remedial training for high school students who have fallen behind in their classroom studies. It charges its students $650...
3. As. Mr. Cartwright's financial advisor, would you urge him to go ahead with, or to reconsider, his anticipated expansion and his plans for additional debt financing? As the banker, would you...
The diagram shows a semi-circle, centre O, radius 10 cm. FH is the arc of a circle, centre E. Find the area of a. Triangle EOF b. Sector FOG c. Sector FEH d. The shaded region. 2 rad E H G
What are some of the management problems associated with allowing service employees to exercise judgment in meeting customer needs?
The class breaks into small groups. Each group identifies service firms that should be listed in the Fortune 100 and places them in rank order of estimated annual revenue.
Turn to Figure and find the S& P 60 future. a. Suppose you buy one contract for March delivery. If the contract closes in March at a price of 720, what will your profit be? b. How many March...
If the professor wants to raise the standard for passing the test to nine or more correct answers, what is the probability of a Type I error? Use the following information to answer question. A...
A questionnaire was sent to 500 of a dry cleaners customers to solicit their opinions about service received. Twenty-three customers were found to be unhappy with the service. On this evidence, can...
You are working for a VCR manufacturer. There are three shifts in the plant: morning shift, evening shift, and midnight shift. The manager suspects that the midnight shifts productivity is lower than...
The dean of the school of business wants the proportion of A grades given out by his faculty members to be around 10 %. He randomly surveys 2,000 students in 50 classes and finds that of the 2,000...
A food company claims that its new product, low-fat yogurt, is 99 % fat-free. The management wants to keep the proportion of bad (not 99 % fat-free) products below 2 %. Inspectors check 500 cups of...
The straight line l 1 with equation y = 3x 7 intersects the straight line l 2 with equation ax + 4y 17 = 0 at the point P(3, b). a. Find the value of b. b. Find the value of a.
1. True or False. Pitfalls to consider in a statistical test include nonrandom samples, small sample size, and lack of causal links. 2. Because 25 percent of the students in my morning statistics...
Discuss the requirements from an operations perspective of competing on (a) Quality, (b) Cost, (c) Flexibility, (d) Speed, (e) Innovation, and (f) Service. Give examples of manufacturing or service...
What role should operations play in corporate strategy?
What role should operations play in corporate strategy?
If f(x) = x-9 and g(x) = x + 3x, complete parts (a) (f+g)(x)= 2x+3x-9 (Simplify your answer. Do not factor.) (b) (f-g)(x)=-9-3x (Simplify your answer. Do not factor.) 3 (c) (f-g) (Simplify your...
Your portfolio which consists of 46% of stock J, and 54% of stock K. J has daily Standard Deviation 3% while K has daily Standard Deviation 4%. The correlation of two stocks is -0.6. What is the 1...
Add as indicated. Write all answers in lowest terms. 3 - + 2 X X-7 3X 2 = X-7 (Simplify your answer.)

Critique the Distinctive Characteristics of Service Operations by arguing that the characteristics of, customer participation, simultaneity, perishablity,

Question:

Step by Step Answer:

The following analysis is based upon the article The Four Service Marketing Myths Remnants of a GoodsBased Manufacturing Model Journal of Service Rese...View the full answer

Service Management Operations Strategy Information Technology

Students also viewed these Management Leadership questions