Customers arrive at Rich Dunns Styling Shop at a rate of 3 per hour, distributed in a

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Customers arrive at Rich Dunn’s Styling Shop at a rate of 3 per hour, distributed in a Poisson fashion. Rich can per-form haircuts at a rate of 5 per hour, distributed exponentially.

a) Find the average number of customers waiting for haircuts.

b) Find the average number of customers in the shop.

c) Find the average time a customer waits until it is his or her turn.

d) Find the average time a customer spends in the shop.

e) Find the percentage of time that Rich is busy.


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Operations Management

ISBN: 978-0133408010

11th edition

Authors: Jay Heizer, Barry Render

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