Customers call a call center to make room reservations for a small chain of 42 motels located throughout the southwestern part of the United States. Business analytics is used to determine how and if the following performance metrics are related: time by quarter, average time on hold (seconds) before a customer reaches a company customer service representative, percent of time the customer inquiry is solved the first time (called first pass quality) and customer satisfaction with the overall call center experience.
Develop a graphical interlinking model by constructing scatter charts showing the relationships between each pair of variables. What do results tell you?
Answer to relevant Questions1. You have been called in to assist Mr. Jackson in analyzing the data he collected. Using basic statistical analysis tools, what can you tell him about the wait times? 2. How should Mr. Jackson respond to Ms. Sutherland at ...Why is sustainability a strategy and not a competitive priority? Explain your reasoning. How does a package delivery service such as UPS or FedEx use the competitive priority “time” to its competitive advantage? Research, then explain and provide examples in a short paper. (Maximum of two typed pages). Identify one low and one highly scalable organization and explain why it is so. Identify and describe (maximum of two typed pages) two apps for your cell phone or electronic reader and how they improve your productivity and quality of life?
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