Customers with high expectations make a business better. The secret is to use a customer's high expectations
Question:
Refer to Chapter 3 in The World of Customer Service as you complete this assignment. Review the What Do You Think Now?
Answer each of the following questions, writing one to two paragraphs for each:
1. What are sure-fire techniques for providing superior customer service?
2. What situations and practices might provide easy traps for inferior customer service?
3. How can you maximize a customer's expectations and perceptions about the customer service your company provides?
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Related Book For
Management Accounting Information for Decision-Making and Strategy Execution
ISBN: 978-0137024971
6th Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young
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