Data showing the number of errors per thousand lines of code for a software development project are given in the worksheet C16P10 in the OM55 Data Workbook. Construct a c-chart and interpret the results.
Answer to relevant QuestionsA mail-order prescription drug vendor measured the number of errors per standard order being picked in their distribution center. Data can be found in the worksheet C16P11 in the OM5 Data Workbook. Construct a c-chart and ...Examine the questions in the satisfaction survey in the box “Izzy’s: Measuring Customer Satisfaction.” How do the questions relate to the five dimensions of service quality introduced in Chapter 3? Discuss how the ...A fast food franchise tracked the number of errors that occurred in customers’ orders. These included wrong menu item, wrong size drink, lack of condiments, wrong price total, and so on. Some orders may have more than one ...Some companies use a technique called heijunka, which is a Japanese term that refers to production smoothing in which the total volume of parts and assemblies are kept as constant as possible. Research and write a short ...Search the Internet for manufacturing or service tours similar to the ones in this chapter. Classify their practices according to the four lean principles in a manner similar to the examples.
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