De Silva Dry Cleaners recently adopted total quality management. Jorge De Silva, the owner, has hired you
Question:
De Silva Dry Cleaners recently adopted total quality management. Jorge De Silva, the owner, has hired you as a consultant. Classify each of the following activities as either value-adding (V) or non-value-adding (NV):
1. Providing same-day service
2. Closing the store on weekends
3. Providing free delivery service
4. Having a seamstress on site
5. Making customers pay for parking
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Related Book For
Managerial Accounting
ISBN: 978-0618777181
8th Edition
Authors: Susan V. Crosson, Belverd E. Needles
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