Describe a service system that you use. What are the CTQs that are important to you? How do you think that DMAIC could be applied to this process?
Answer to relevant QuestionsOne of the objectives of the control plan in DMAIC is to “hold the gain.” What does this mean? Why are designed experiments most useful in the improve step of DMAIC? What information would you have to collect in order to build a discrete-event simulation model of a retail branch-banking operation? Discuss how this model could be used to determine appropriate staffing levels for the bank. Reconsider the fast-food restaurant out considered in the chapter. a. What results do you obtain if the probability of good quality on each meal component was 0.999? b. What level of quality on each meal component would be ...If a process is in a state of statistical control, does it necessarily follow that all or nearly all of the units of product produced will be within the specification limits?
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