Describe a service system that you use. What are the CTQs that are important to you? How

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Describe a service system that you use. What are the CTQs that are important to you? How do you think that DMAIC could be applied to this process?
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Managing Controlling and Improving Quality

ISBN: 978-0471697916

1st edition

Authors: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund

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