Describe a service system that you use. What are the CTQs that are important to you? How
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Consider eating out at a restaurant Potential CTQs are time until seated time for waiter to come to ...View the full answer
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Related Book For
Managing Controlling and Improving Quality
ISBN: 978-0471697916
1st edition
Authors: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund
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