Describe how organizations should go about communicating with their customers.
Answer to relevant QuestionsExplain briefly the concept of QFD and how it relates to customer satisfaction. How does the contemporary view of customers and suppliers differ from the more traditional view? List three inhibitors of empowerment and how they can be overcome. What can organizations do to promote a positive response to restructuring? Describe Maslow's Hierarchy of Needs and how it can be used in a total quality setting.
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