Describe incivility in terms of defensive communication. Describe civility in terms of non-defensive communication.
Answer to relevant QuestionsWhat are helpful nonverbal behaviors in the communication process? Unhelpful behaviors? Identify a person at work or at school who is difficult to talk to and arrange an interview in which you practice good reflective listening skills. Ask the person questions about a topic you think may interest her or him. ...What is the role of the manager in the new team environment? What is the role of the team leader? Name a person you think is a particularly good team member. What makes him or her so? Name a person who is a problem as a team member. What makes this person a problem? What are the individual and organizational foundations of empowerment and teamwork?
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