Describe large bureaucratic organizations with which you have had contact that have not responded flexibly to customer
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Describe large bureaucratic organizations with which you have had contact that have not responded flexibly to customer demands. And describe examples of satisfactory responsiveness. What do you think accounts for the differences between the responsive and nonresponsive organizations?
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The term bureaucracy was defined by Max Weber to describe any organizational design that relies on s...View the full answer
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Related Book For
Management Leading & Collaborating in a Competitive World
ISBN: 978-0077862541
11th edition
Authors: Thomas Bateman, Scott Snell
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