Describe some examples of poka-yoke in consumer products or manufacturing or service processes different from the ones cited in the chapter.
Answer to relevant QuestionsRefer to the automobile repair flowchart in Exhibit 7.5 in Chapter 7. Identify three activities where a potentially serious service error may occur, suggest performance measures for each of these three activities in the ...The following list gives the number of defects found in 30 samples of 100 electronic assemblies taken on a daily basis over one month. Plot these data on a run chart, computing the average value (center line). How do you ...Would it make sense to draw specification limits on an x-bar chart? Why or why not? Examine the questions in the satisfaction survey in the box “Izzy’s: Measuring Customer Satisfaction.” How do the questions relate to the five dimensions of service quality introduced in Chapter 3? Discuss how the ...Provide some examples of different types of waste in an organization with which you are familiar, such as an automobile repair shop or a fast-food restaurant.
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