Describe the relationship between stress and performance.
Answer to relevant QuestionsWhy should organizations be concerned about stress at work? What are the costs of distress to organizations? How might being an outside contractor add stress to Scott Pearl’s job? Describe incivility in terms of defensive communication. Describe civility in terms of non-defensive communication. Using the concept of information richness, explain why leaders at Plant Fantasies place a high value on face-to-face communication. Describe at least five task and five maintenance functions that effective work teams must perform.
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