Determine if the U.S. service sector currently is expanding or contracting based upon the Non-Manufacturing Index (NMI) found at ISM Report on Business on the Institute of Supply Management website: http://www.ism.ws/pubs/ismmag/.
Answer to relevant QuestionsWhat are some of the management problems associated with allowing service employees to exercise judgment in meeting customer needs? Give examples of service firms that use the strategy of focus and differentiation and the strategy of focus and overall cost leadership. 1. Compare and contrast the strategic vision of El Banco and United Commercial Bank. 2. Identify the service winners, qualifiers, and service losers for El Banco and United Commercial Bank. 3. What are the differentiating ...1. How does Amazon.com illustrate the sources of service sector growth? Comment on information technology, Internet as an enabler, innovation, and changing demographics. 2. What generic approaches(s) to service design ...Compare the attention to aesthetics in waiting rooms that you have visited. How did the different environments affect your mood?
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