Question: Did Citigroup act quickly enough to inform customers of potential
Did Citigroup act quickly enough to inform customers of potential vulnerabilities to customers’ funds and identities, or should the bank have waited, as it did, until the internal investigation was completed?
Answer to relevant QuestionsWho are the relevant market and nonmarket stakeholders in this situation?If you were a credit card customer, would you feel secure that banks, such as Citi, are adequately protecting your personal information and guarding against criminals accessing your money or stealing your identity?What were the interests of institutional shareholders in this matter, and why did so many of them vote against the proposed package? If you were an individual shareholder, how would you have voted?Should employers have the right to restrict or ban smoking by the employees off the job, or charge smoking employees more for health insurance? Why do you think so?What evidence do you see in this case of the three kinds of corporate philanthropy discussed in this chapter: contributions of cash, in-kind products or services, and employee time?
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