Discuss the implications of service outsourcing for employees, stockholders, customers, and host-country economy when a firm outsources

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Discuss the implications of service outsourcing for employees, stockholders, customers, and host-country economy when a firm outsources a call center overseas.

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Service Management Operations Strategy Information Technology

ISBN: 978-0077841201

8th edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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Question Posted: Aug 22, 2015 07:16 AM

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Discuss the implications of service outsourcing for employees, stockholders, customers, and host-country economy when a firm outsources

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Employees of the firm will lose their jobs resulting in personal ha...View the full answer

Service Management Operations Strategy Information Technology

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