Discuss the statement “Quality is the responsibility of the quality department.”
Answer to relevant QuestionsMost of the quality management literature state that without top management leadership, quality improvement will not occur. Do you agree or disagree with this statement? Discuss why. Briefly discuss the eight dimensions of quality. Does this improve our understanding of quality? Describe a service system that you use. What are the CTQs that are important to you? How do you think that DMAIC could be applied to this process? Suppose that your business is operating at the four-and-a-half-sigma quality level. If projects have an average improvement rate of 50% annually, how many years will it take to achieve six-sigma quality? Suppose that you want to improve the process of loading passengers onto an airplane. Would a discrete-event simulation model of this process be useful? What data would have to be collected to build this model?
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