Discuss why managers should always try to use positive reinforcement instead of negative reinforcement.
Answer to relevant QuestionsInterview three people who have the same kind of job (such as salesperson, waiter/waitress, or teacher), and determine what kinds of needs each is trying to satisfy at work. What needs would you strive to satisfy on the job? Why? What role would your manager play in helping you satisfy these needs? Given what you have learned in this chapter, design a plan to increase the motivation of clerks to provide prompts service to customers even when they are not being watched by a partner. Discuss why substitutes for leadership can contribute to organizational effectiveness. What signs, if any, did this leader show of being a transformational leader?
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