Dispute Resolution Policy

This Dispute Resolution Policy is part of all terms including the policies, guidelines, rules, term of use of your account and other services of Solution Inn. By signing up to Solution Inn, all users hereby agree to these guidelines and affirm knowledge that the website can change or modify the agreement without prior notice and the revised agreement will be applicable as of the day it is posted on the website. In the vent a dispute is raised on a project, both parties have 2 days from the time the dispute was raised, to negotiate the terms of dispute and resolve it mutually.

Both parties are given a chance to change the terms and or amount of refund but only dispute initiating party has the right to cancel it. The mutual agreement may be in form of partial or full refund, or no refund at all.

Both parties may share documents and/or files to support their stance and arrive at a mutually beneficial decision. If both parties fail to resolve the matter in 2 days, then arbitrator might intervene and decide the matter accordingly. Note that an arbitrator may also intervene during negotiation.

Upon resolution of disputes the following fees are applied

Decision Fee Service Fee Refund Fee
Project In Progress Paid In Progress Paid
Partial Refund $5 or 8% of the project amount (whichever is greater). Service fee is already charged, it will not be charged again. $10 or 8% of the milestone amount (whichever is greater). $10 or 8% of the milestone amount (whichever is greater).
Full Refund $5 or 8% of the project amount (whichever is greater). Service fee is already charged, it will not be charged again. $10 or 8% of the milestone amount (whichever is greater). $10 or 8% of the milestone amount (whichever is greater).


Service fee: Service fee is charged being $5 or 8% of the project amount (whichever is greater).
Refund fee: Refund fee is charged in the event of either partial or full refund caused by the violation of solution inn policies and not meeting clients’ requirements. Refund fee is currently $10 or 8% of the milestone amount (whichever is greater).
Partial refund: A partial refund is made to client and refund fee of $10 or 8% of milestone amount (whichever is greater) is debited from freelancer’s pending earnings in the following cases.

  • When the work is completed partially by freelancer resulting in settlement of less than full amount of the project.
  • When work is not satisfactory resulting in settlement of less than full amount of the project

Full refund: A full refund is made to client and refund fee of $10 or 8% of milestone amount (whichever is greater) is debited from freelancer’s pending earnings in the following cases

  • When the work is not done or delivered at all by freelancer.
  • When the work done is not satisfactory to the client.
  • When the work delivered after deadline.
  • When deadline has passed and client wants a refund.
  • When work has been revoked / cancelled by the freelancer after getting hired.
  • Freelancer being found cheating with solution inn policies. (Suspension applies)

Note: When work has been revoked / cancelled by the client after hiring a freelancer No refund fee is applied.

Project status: The project can be either in progress or paid.

  • In progress: When the project is unpaid and project has not been completed by client.
  • Paid: When the invoice has been paid by the client against the project milestone

Arbitration:

If both parties are unable to mutually resolve the dispute, Solution Inn will step in and assign an arbitrator who will probe the case and declare a winner. The arbitrator's decision is final and cannot be challenged.

If both parties do not respond to the arbitration message, Solution Inn will be authorized to follow the terms described in the dispute notice.

If one party paid the arbitration fee, other party has 2 days to pay the arbitration fee otherwise the case would be decided in favor of the arbitration initiator.

Both parties have to accept and pay the arbitration fee to start the arbitration process. The arbitration initiator will be declared the winner if the other party fails to pay the arbitration fee.

The arbitration fee will be refunded to the winning party.

The arbitration fee is applied as follows:

If the freelancer does not have amount in pending earning then, a deposit funds request will be initiated and the arbitration fee of $5 or 5% of project fee (whichever is greater) and an additional fee of (3% + 30 cents) of the total amount being transferred will be charged to the freelancer's credit/debit card or paypal account.

If the client does not have enough funds available in the Solution Inn balance, a deposit funds request will be initiated and the arbitration fee of $5 or 5% of project fee (whichever is greater) and an additional fee of (3% + 30 cents) of the total amount being transferred will be charged to the client's credit/debit card or paypal account.