During early November 2009, the threat of H1N1 and the fact that the vaccines were initially in

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During early November 2009, the threat of H1N1 and the fact that the vaccines were initially in short supply resulted in Public Health Agency' of Canada prioritizing the people who would receive the vaccines first based on need: health professionals, children under five, people with chronic health conditions, and pregnant and breast-feeding women. However, there were numerous reports of other people jumping the queues, e.g., hockey players, executives, and patients of private clinics.
a. Can a queuing model be used to describe this situation? If so, which one?
b. What is the implication of some people jumping queues on waiting times of various people?
c. Was the queue jumping ethical? Discuss.
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Operations Management

ISBN: 978-0071091428

4th Canadian edition

Authors: William J Stevenson, Mehran Hojati

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